Two of the most important qualities for a business are its effectiveness and adaptability. The first relates to this end to work as quickly and accurately with minimal resources. The second find in companies that change rapidly internal organisation in order to meet changes in market or customer requirements. Both tasks are incredibly difficult and in many cases are ignored by businesses. In small companies this is not such a problem. In medium and large, however, the problems are reflecting in a complete chaos in the responsibilities of employees. I think all we can give an example of such cases among Bulgaria.

Business Process Management

In the case of corporate organization things are more complicated, because we have not only automated processes, but also people. BPM or Business Process Management is a method which formalised the work of one company or group to be clear what, who and when should it be done. For this purpose, creating tools with which to build a scheme of work processes in the company in the form of a card is necessary. With Business Process Management tools work primarily managers and sales persons.

Business Process Management Outsourcing

As each new principle, and Business Process Management has disadvantages. That is why it is recomended that for BPM task should be used outsourcing.  One of them is that people who are responsible for specific tasks must be on their computers to solve problems. So they are bound by the graphic interface and how understandable and it is convenient. On Business Innovation Forum was one interesting method by which this issue is decided. This facilitates really a lot work with the computer system and the rapid resolution of critical tasks. According to statistics collected from customers of both companies, 10% of the problems that need human intervention are so complex that withdraw 68% of total staff time. By using this new system, that time is reduced by half.